Your questions about our kitchens
After-sales service, quotes, showrooms, manufacturing and installation: here are the answers to the questions we hear most often.
After-sales service
Units, sink, taps
A door or drawer needs adjusting, or there is a problem with the worktop, sink or tap? Just get in touch with us directly:
+352 26 33 14 52
Appliances
For the oven, hob, extractor, dishwasher or fridge, please contact the manufacturer’s service department directly. Only they are authorised to work on the appliances.
- Siemens, Bosch, Neff, GaggenauTel. 28 80 703 ·
This email address is being protected from spambots. You need JavaScript enabled to view it. Service centre based in Mersch - AEG, ElectroluxTel. 42 431 301
- LiebherrFreephone 0800 5080 9000 ·
This email address is being protected from spambots. You need JavaScript enabled to view it.
Another brand, or not sure? Give us a call and we will point you in the right direction.
Who do I contact if there is a problem after installation?
For kitchen units, worktops, sinks or taps, call us on +352 26 33 14 52 or email
My appliance has broken down. What should I do?
Contact the manufacturer’s service department directly. Siemens, Bosch, Neff and Gaggenau: tel. 28 80 703 or
Your project & quote
Who is Le Couturier de la Cuisine?
We are a Luxembourg family business, founded in 1976 by Emile Engel, that designs, sells and installs made-to-measure kitchens. Since 2003 it has been run jointly by Andy Engel, the founder’s son, and Gilles Buchler, who is in charge of installation and after-sales service. Our showrooms are in Bereldange (Luxembourg) and Metz – Marly-Frescaty (France).
Is the quote free?
Yes. After a first conversation or a visit to the showroom, we prepare a personal quote for you, free of charge and with no obligation.
How does a kitchen project work?
We start by talking about what you want, how you use your kitchen and your budget. Then we take measurements, design your kitchen in 3D and send you a detailed quote. Once you have ordered, our fitters install the kitchen and fine-tune everything.
Do you offer 3D design?
Yes. Our designers draw every project in 3D, so you can see your new kitchen, its colours and its storage before you order.
Can I buy a kitchen online?
No. Every kitchen is designed for your space, so we prefer to talk to you in person: in the showroom, by phone or by email.
Our showrooms
Where are your showrooms?
In Luxembourg: 204, route de Luxembourg, L-7241 Bereldange, with free parking right outside the entrance. In France: 9, rue de la Ferme Saint-Ladre, F-57155 Marly, near Metz.
What are your opening hours?
Bereldange: Monday to Friday 9am to 12pm and 2pm to 7pm, Saturday 9am to 12pm and 2pm to 6pm. Marly: Monday, Tuesday, Thursday and Friday 9am to 12pm and 2pm to 7pm, Wednesday 9am to 12pm and 2pm to 5pm, Saturday 9am to 12pm and 2pm to 6pm.
Can I come without an appointment?
Of course. You are welcome to drop in during opening hours. For in-depth advice or a 3D design, we recommend booking an appointment so that a designer is sure to be free for you.
What can I see in the showroom?
In Bereldange there are around thirty fully fitted kitchens, more than 150 fronts, a wide range of worktops, appliances from brands such as Miele, Bosch, Siemens and Gaggenau, Bora hob extractors and made-to-measure dressing rooms.
Our kitchens
Where do your kitchens come from?
Our kitchens are made in Vlotho, Germany, by a fitted kitchen manufacturer known for its build quality, its design and the many ways its kitchens can be customised.
What styles and materials do you offer?
Every style: modern, minimalist, contemporary, classic or country. Fronts in wood, lacquer, laminate or technical surfaces, and worktops in natural stone, quartz, ceramic or granite, depending on your taste and budget.
Can the kitchen be fully customised?
Yes. Dimensions, fronts, colours, handles, worktops, interior fittings and lighting are all adapted to the centimetre to your space and the way you live.
Which appliances do you install?
We install appliances from brands known for their quality, including Miele, Bosch, Siemens, Gaggenau and Bora, along with sinks, taps and extractors chosen to suit your kitchen.
Do you also make dressing rooms?
Yes. We design made-to-measure dressing rooms and fitted furniture from the same manufacturer as our kitchens, so everything in the house goes together.
Installation & service
Do you install the kitchen?
Yes. Installation is carried out by our fitters, who have many years of experience, and coordinated by Gilles Buchler, one of our two managing directors. You deal with one contact from the first design to the finished kitchen.
Do you work outside Luxembourg?
Yes. Our Marly showroom serves clients in Lorraine, and we also take on projects elsewhere in France and abroad, for example in Brittany, Bordeaux or on the Côte d’Azur.
Do you provide after-sales service?
Yes, for everything to do with kitchen units, worktops, sinks and taps: adjustments or replacement parts, handled by Gilles Buchler. We sometimes even replace hinges on kitchens fitted decades ago. For appliances, please contact the manufacturer’s service department directly (see After-sales service at the top of this page).